FAQ

What are the shipping costs and delivery timelines?

Our standard shipping fee for deliveries within India is ₹100. Orders are typically shipped the next business day after placement using reliable standard shipping services for prompt delivery. Delivery times usually range from 3 to 8 days, depending on the destination. While we strive to ensure timely delivery, occasional delays due to unforeseen circumstances may occur. We appreciate your patience in such instances and encourage you to reach out to us with any concerns

Where can I track my order?

Once your order is shipped, which typically occurs the next day after placing your order, you will receive tracking details via email. Additionally, you can track your order directly on our website by visiting the 'Order' section. Simply check the order details of the specific order you've placed to access tracking information

What should I do if my parcel hasn't arrived by the estimated delivery time?

If your parcel hasn't arrived by the estimated delivery time, we recommend first checking the tracking information provided to you for any updates on its status. If there are concerns or the tracking doesn't provide clarity, contacting the shipping carrier directly can offer further assistance. Additionally, feel free to reach out to us for support or if you have any questions regarding your order. While occasional delays may occur due to unforeseen circumstances, we appreciate your patience and assure you that we're committed to ensuring the successful delivery of your parcel. If the issue persists or you need further assistance, please don't hesitate to follow up with us, and we'll do our utmost to address any concerns promptly

Can I change my shipping address?

Oops, realized your order is headed to the wrong address? Don't worry, we're here to assist! If your order hasn't been shipped yet, simply send us the updated details, and we'll make the necessary changes for you. However, please keep in mind that we can only deliver your order to the address provided during checkout. If you've provided an incorrect address and the package has already been delivered there, we won't be able to retrieve it. So, please double-check your address carefully to ensure smooth delivery

Do you ship internationally?

We're sorry, but at the moment, we only offer shipping within India. We do not currently ship internationally. However, we're continuously exploring ways to expand our shipping options in the future to better serve our customers worldwide. We appreciate your understanding."

What is the minimum order quantity for raw materials?

There is no minimum order quantity (MOQ) for raw materials. You can purchase as little as a single piece of any item.

Can I cancel or modify my order after it's been placed?

Once an order is shipped, we are unable to accommodate cancellations or modifications. Thank you for your understanding.

Do you offer discounts or promotions?

To stay updated on our latest discounts and promotions, please follow us on Instagram @earringfindings. We regularly share information about our current offers and promotions on our Instagram page.

Are your Products anti tarnish?

Not all of our products are anti-tarnish. We strive to offer the best quality and most affordable items on the market. If a product is anti-tarnish, it will be clearly mentioned in the product description. We cater to all types of customers, so please read the product descriptions for details.

What is your return policy?

We adhere to a strict no returns policy and do not accept refunds. Once a purchase is made, it is considered final. We appreciate your understanding.

Damage Alert! I found my package damaged, how can I return it?

We apologize if your package arrives damaged. Please send us an uncut video showing the damage to both the product and the shipping box via email at earringfindings@gmail.com or DM on Instagram @earringfindings. We aim to respond within 12 hours of your initial contact. Thank you for your understanding and cooperation.

What do I do if I receive a defective item?

Please check your order upon delivery and reach out to us immediately if you receive a defective, damaged, or incorrect item. We'll promptly assess the issue and ensure it's resolved to your satisfaction.

Currently, our payment mode is offline, but we are actively working to provide a seamless online transaction experience soon.

For further assistance, please visit Earring Findings on Instagram: Earring Findings Instagram.

To contact us please reach out to us through one of the following methods:

Email: You can email us at earringfindings@gmail.com .

Instagram Direct message (DM): Feel free to send us a direct message on Instagram to @earringfindings.

We will be happy to assist you with any inquiries or concerns you may have.

Where are you located?

We are based in Pune, India.

What is your Hold and Ship Policy?

Our Hold and Ship Policy offers customers the flexibility to delay shipping their orders until they're ready. Here's a breakdown:

Hold Period: Customers can choose to hold their orders for a specified period. Adding New Products: During the hold period, customers can add newly launched products or additional items to their order.

Consolidated Shipping: When the customer is ready to receive their order, we consolidate all items into one shipment and process the shipping.

Shipping Charges: Standard shipping charges of ₹100 apply.

Cancellation Option: Customers cannot cancel their order or remove items during the hold period.

Our Hold and Ship Policy aims to provide convenience and flexibility, allowing customers to maximize their shopping experience while minimizing shipping costs. For any questions or assistance regarding our policy, please contact us.

How Hold and Ship Policy works?

Here's how our Hold and Ship Policy works:

Hold Period Selection: Customers can select the hold period for their order.
Applying Coupon Code: To initiate the hold, customers can apply the coupon code "HOLD" during checkout. This will remove the shipping charges temporarily.
Hold Period Flexibility: Customers can decide the duration of the hold period according to their convenience.
Adding Products: During the hold period, customers have the flexibility to add new products to their order if desired.
Shipping Charges: With the "HOLD" coupon applied, shipping charges are temporarily removed. They will be applied when the customer decides to ship the order.
Consolidated Shipping: Once the customer is ready to receive their order, we consolidate all items into one shipment and apply the shipping charges.
Shipping: Shipping occurs when the customer decides to end the hold period and proceed with the order shipment. Please contact us via Instagram to let us know to ship the order.

Our Hold and Ship Policy is designed to provide customers with flexibility and convenience while ensuring efficient order processing. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

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